What to expect
Starting therapy can feel like a big step. Here’s how it works at Metis, from your first call to your last session.
Five steps to getting started
Reach out
Request an appointment online or call (720) 387-8458. Tell us what you’re looking for, your insurance and your availability.
We verify your benefits
Our team checks your coverage, copay or coinsurance and deductible, and explains what to expect for cost.
We match you with a clinician
Based on your concern, age, preferences, location and insurance. You’ll complete secure intake paperwork through our Patient Portal before your first visit.
Your first session
Usually about an hour, in person or by telehealth.
Ongoing care
You and your clinician work toward your goals and adjust the plan as you go.
A team to help with everything outside the session
Our support team is who you’ll talk to first, and they stay with you after you start. They help with scheduling, match you with the right clinician and coordinate your care if you add testing or medication, handle billing, and work through insurance questions with you.
Insurance can be confusing, and untangling it is a normal part of their day. If something about your coverage or a bill doesn’t make sense, call them. You don’t have to sort it out alone.
Your first session
Prior to your first session, you will receive a link to your patient portal to complete your intake paperwork. This will ensure we have current history, payment information, and that you are aware of your privacy protections.
Your first visit is called an intake. If you’re coming to the office, have a seat in the waiting area. If you’re meeting by telehealth, click the link we send you. Your clinician will meet you at your scheduled time.
Your clinician will ask about what brings you in, your history and what you’d like to be different. It’s also your chance to ask questions about how they work and how therapy will go. By the end, you’ll have some initial ideas about how you’ll work together, and you can decide whether it feels like a good fit. There’s no pressure either way.
Therapy is a partnership
Your clinician brings expertise in how people change. You’re the expert on your own life. Good therapy depends on both. Sessions focus on what’s happening now and, when it helps, on what’s shaped it. Some approaches include practice between sessions. If you find that useful, tell your clinician, and if you don’t, say that too. We adjust to what works for you.
Change can be uncomfortable, and some sessions will be harder than others. Your clinician will be as honest and as committed as you are, and will check in regularly on whether the work is helping.
When you’re ready to finish
When you and your clinician agree you’ve reached your goals, you’ll plan a closing session. You’ll look back at what’s changed, review the tools that worked for you, and leave with a written summary of your progress and your goals going forward. It’s one of our favorite parts of the work.
The right clinician for you, now and as your needs change
Your relationship with your clinician is one of the most important parts of therapy. After your first appointment, if your clinician doesn’t feel like the right match, just tell us. We’ll match you with another clinician on our team. You don’t need a reason.
Your needs may also change along the way. You might want to try medication, need a psychological evaluation, or be ready for focused trauma work like EMDR. You can ask to see another provider on our team, and your clinician may also refer you to a colleague whose expertise fits what you need. Being part of a larger practice means you can get the right expertise without starting over somewhere new.
If something isn’t right
If you have a concern about your care, you can talk to your clinician or our support team. If you’d rather not, or you want it to go straight to the practice’s clinical leadership, you can share a concern online. You can do it anonymously.
Common questions
How soon can I be seen?
We can usually accommodate new patients within a week, although provider availability varies.
Can I choose my clinician?
Yes. Browse our clinicians and name your preference on the request form, or let our team match you.
Do you offer evening or weekend appointments?
Some clinicians offer evening and weekend times. They fill quickly, so mention your preferred times when you request.
Can I switch between in-person and telehealth?
Yes. Many patients use both. Talk to your clinician about what works.
How long will therapy take?
It depends on your goals. Some people come for a few months for a specific concern; others work longer on deeper patterns. You and your clinician will review progress together.
Is what I say confidential?
Yes, within the limits set by law, which your clinician will explain at your first session.
What if I’m in crisis?
Call or text 988 or call 911. We’re an outpatient practice and can’t provide crisis or emergency care.