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Patient rights and notices

Your rights as a patient, how we handle accessibility and website terms, and how to raise a concern.

Good Faith Estimate

Under the No Surprises Act, if you don’t have insurance or aren’t using it, you have the right to receive a Good Faith Estimate of the expected cost of your care. Ask us for one at any time, by phone at (720) 387-8458 or by email at hello@metiscenter.net.

Accessibility

The Metis Center works to make this website meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That includes keyboard access to all menus and forms, visible focus, sufficient color contrast, text alternatives for meaningful images, and content that works at 200 percent zoom.

If you have trouble using any part of this site, or need information in another format, tell us. Call (720) 387-8458 or email hello@metiscenter.net. Describe the page and the problem, and we’ll respond within two business days.

Website terms of use

This website provides general information about The Metis Center for Psychological Services. It is not medical advice and does not create a patient relationship. Do not use this website or its forms to report an emergency. If you are in crisis, call or text 988 or call 911.

Concerns and complaints

If you have a concern about your care, you can tell us directly so we can address it. Talk with your clinician or our support team, or share feedback or a concern with our clinical leadership, anonymously if you prefer.

You also have the right to file a complaint with the Colorado Department of Regulatory Agencies (DORA), which licenses and regulates mental health professionals in Colorado. DORA reviews complaints about a licensed professional’s conduct and can take action against a license. DORA does not resolve fee or billing disputes or award money. You can contact us about those directly. You can do either or both.

Colorado Department of Regulatory Agencies, Division of Professions and Occupations, 1560 Broadway, Suite 1350, Denver, CO 80202. Phone (303) 894-7800. Complaint forms: dpo.colorado.gov/FileComplaint.